Privacy Policy
Your privacy matters to us. This page explains, in plain words, what information Emergency Locksmith Dubai (“ELD”, “we”, “us”) collects, why we collect it, and how we keep it safe.
Last updated: 2 October 2026
1Information we collect
We only collect what we need to help you. This can include:
- Your name, phone number and email address.
- The address or area where you need help.
- Details about your job, such as the type of lock, door, safe or car.
- Proof that you live at or own the property, such as an ID or a tenancy contract, when it is needed to keep your home or car safe.
- Basic website data, such as your browser, device and the pages you visit.
2How we collect it
We collect information when you call or WhatsApp us, fill in a form on our website, send us an email, or when our technician visits you. Our website may also collect basic usage data using cookies and similar tools.
3How we use your information
We use your information to:
- Send a locksmith to the right place and give you a clear price.
- Check that the person asking for help has the right to open the door, lock, safe or car.
- Call, message or email you about your job.
- Keep records of our work, payments and warranty.
- Improve our website and our service.
- Follow the laws of the United Arab Emirates.
4We do not sell your information
We never sell your personal information. We only share it when we have to, and only with people who help us run our service, such as payment providers, our website and analytics tools, or the authorities when the law says we must.
5Cookies and analytics
Cookies are small files saved on your device. We use them to make our website work and to learn how people use it, so we can make it better. You can block or delete cookies in your browser settings. Some parts of the website may not work as well if you do.
6How we keep your information safe
We use sensible steps to protect your information, such as limiting who can see it and using secure services. No website or system is ever 100% safe, but we take care of your information as if it were our own.
7How long we keep it
We keep your information only for as long as we need it for your job, for our records and warranty, and to follow the law. After that, we delete it or make it anonymous.
8Your choices and rights
You can ask us at any time to:
- Tell you what information we hold about you.
- Correct information that is wrong.
- Delete your information, unless we must keep it by law.
- Stop sending you messages.
9Children
Our services are for adults. We do not knowingly collect information from children under 18.
10Links to other websites
Our website may link to other websites, such as WhatsApp or Google Maps. We do not control them and are not responsible for their privacy practices. Please read their policies.
11Changes to this policy
We may update this policy from time to time. When we do, we change the “Last updated” date at the top of this page.
Questions? Talk to us.
If anything on this page is unclear, call or email us. A real person from our team will help.
- Phone
- +971 52 106 9496
- elddubai@gmail.com