Terms & Conditions

ELD provides locksmith services across Dubai, UAE. These include home, car and business lockouts, lock changes and repairs, key and access card duplication, smart lock installation, safe opening and car key services. Which services are available for your job may depend on the lock, door, car or safe.

We give you a price on the phone before we send a technician. The final price is the price we agree with you, and we confirm it again at your door before work begins.

The price can change only if the job turns out to be different from what you described, for example a different type of lock or extra work. If that happens, our technician will explain it and ask for your OK before going further. You are free to say no.

To keep every home, car and business safe, our technician must check that you have the right to open the door, lock, safe or car. We may ask for an ID and something that shows the address or ownership, such as a tenancy contract, Ejari, a utility bill or car registration.

If we cannot confirm this, we may refuse to do the job. A call-out fee may still apply for the visit.

We aim to reach you in about 30 minutes in most areas of Dubai. This is an estimate, not a promise. Traffic, weather, road closures and busy times can make it longer. We will tell you if we expect a delay.

You agree to give our technician safe access to the work area. We may stop or refuse a job if we believe it is unsafe, illegal, or if someone behaves in a threatening way toward our team.

We always try to open doors, locks, safes and cars without damage. Sometimes, if a lock is very old, already broken, or built to resist all opening methods, the lock may need to be drilled or replaced. We will tell you before we do this, and you decide whether to go ahead.

Payment is due when the work is finished. We accept cash, major debit and credit cards, and popular digital wallets. A call-out fee may apply if you cancel after we have arrived, or if we cannot start the job for a reason outside our control.

You can cancel at any time. If you cancel before our technician has left, there is no charge. If the technician is already on the way, or has arrived, a fair call-out fee may apply to cover travel and time.

We stand behind our work. If a lock or key we supplied or repaired fails because of our work, tell us and we will fix it. Our warranty covers our workmanship and the parts we supplied. It does not cover damage caused by misuse, forced entry, accidents, normal wear and tear, or work done by someone else. Please also see our Refund Policy.

When you use our services, you agree to:

We are responsible for doing our work with reasonable care and skill. We are not responsible for losses that we could not reasonably predict, or for items inside a safe, car or property, except where the law says we are. Nothing in these terms limits any right you have under UAE law that cannot be limited.

We try to keep our website correct and up to date, but we cannot promise it is always free of mistakes. Prices and information on the website are a guide only. The price we confirm with you on the phone is the one that applies. Our content, logo and designs belong to ELD, so please do not copy them without our permission.

These terms follow the laws of the United Arab Emirates and the Emirate of Dubai. Any dispute will be handled by the courts of Dubai, after we have first tried to solve it together in a friendly way.

We may update these terms from time to time. The terms that apply to your job are the ones on this page on the day you book. We change the “Last updated” date whenever we make changes.